KM Customer Support

Contact Us
Hours of Operation Monday - Friday, 8 a.m. - 5 p.m., Pacific Time. For assistance outside business hours, our support email is staffed evenings and weekends. Email General Information: info@knowledgemosaic.com Add or Change An Account: accounts@knowledgemosaic.com Customer Support: support@knowledgemosaic.com Sales: sales@knowledgemosaic.com	Contact Number Toll-free: 866-650-3600 Local: 206-525-8395 Address Knowledge Mosaic LLC 3450 16th Ave. W., Suite 301 Seattle, WA 98119

Technical FAQs

We offer free technical support to subscribers.

Simple solutions to common technical problems are found in the Technical FAQs.

Training

Free training opportunities are available to help you learn to navigate our websites quickly. Please contact us if you need more guidance.

Live Web Training: Would you like a guided tour of our website? Register for a Securities Mosaic live web Training Conference, offered every Tuesday from 11:00 a.m. to 11:50 a.m., Pacific Time.

Online Self Help: Learn on your own timetable, at your own pace. The Wired Mosaic Tool Box provides content details and user guidance for every database.

Personal Account Help

Use the Account Administration form to create a personal account. Users who have a firm wide subscription can open a personal account for custom watchlists and to store search queries.

If you would like to talk to someone, please contact 866-650-3600, weekdays, 8 a.m. - 5 p.m., Pacific Time.

Research Assistance

Can't find what you are looking for? Need help with a search?

The Knowledge Mosaic LLC staff offers free research assistance to all Mosaic subscribers. Email support@knowledgemosaic.com or call us during business hours. Call us at 866-650-3600, weekdays, 8 a.m. - 5 p.m., Pacific Time.

Subscribe or Free Trial

Use our convenient form to create a free trial or sign up for your individual subscription.