Knowledge Mosaic Inc. remains a small, independent, and privately owned company. In this respect, we stand alone among the providers with whom we are often compared.

Being small and autonomous is what sets us apart. It allows us to be nimble, responsive, and focused in a way our competitors simply cannot match. Unfettered by a complex infrastructure or an expansive, multi-tentacled business model, we are free to devote our creative energies to the fulfillment of a pure, customer-driven vision. Indeed, our customers literally drive our vision--for they are not only our target audience, but also our collaborators.

And we present a human face to our users. Give us a call, and you’ll talk to a real person—a genuine Knowledge Mosaic employee in our Seattle home office—without waiting on hold or pushing a lot of buttons. We promptly answer emails and return after-hours calls. If you’re a subscriber, we offer unlimited technical support, research assistance, and even live, web-based training, all at no extra charge.

With such a collegial and transparent relationship to our users, it’s no wonder we know so many of you by name.